This blog was originally posted at https://hcds4you.com on January 19th, 2012.
Here’s a list of common hairdresser mistakes that we have probably all made at one time or another while working in the salon. By avoiding these simple mistakes, you can improve your earning potential and your career, as well retain more clients. In today’s tough economy we can’t afford to be making these mistakes in our salons.
1. Having an irregular work schedule
Far too many hairdressers cross off time on their appointment books, or show an inconsistent work schedule that limits your availability for customers. Set your schedule and stay in the salon. You never know when a customer will call for an appointment or just drop in.
2. Not getting customer or owner feedback
Invite customer feedback as well as feedback from your boss. Give them permission to offer constructive criticism without taking this criticism personally. If you receive criticism, consider it a challenge to perfect your skills and improve customer service. Let your boss and your clients know you value their input. They will appreciate your honesty and desire to exceed their expectations. I have yet meet a salon owner that wants to see their staff fail.
3. Unprofessional appearance
If you want to be respected and compensated like a professional, look and act like a professional. Hairdressers are in the business of improving appearances. Start with your own.
4. Involving customers in your personal problems
At times there can be a fine line between being friendly and interactive with your clients, and pulling them in to your own personal drama. Customers have enough problems of their own, they don’t need to be part of yours.
5. Not recognizing the power of customer service
Customer service is often measured not by meeting your clients’ expectations, but by exceeding them. Always greet your customer with a sincere and caring attitude. Develop powerful people and communication skills. You never get a second chance to form a positive first impression. Go the extra mile with customer service. The rewards of doing so can go beyond your highest expectations.
6. Frequent salon changes
If at all possible, seek to find a solution to any work-related differences with your boss in private before considering leaving your current job. If you still believe a job change is in your best interest, do so in an ethical manner. Never burn any bridges because you may need a reference (or a chance to return at a later date).
7. Never be late or truant
We are creatures of habit. Absenteeism and tardiness is a big problem in our profession. Work hard to value the time of your customers as well as your salon’s reputation. Respecting your client’s valuable time creates a sense of trust and projects professionalism to your clients.
8. Leaving clients for personal calls
Talking on your cell phone when working on your client is a no-no. Every client deserves your FULL attention. Unless it’s an emergency, use your break to chat with friends or return phone calls.
Published with permission from Jon Gonzales. Gonzales is a business consultant, trainer & speaker to salon owners and hairdressers. Visit his blog for more free business tips: https://hcds4you.com.