Chatters Hair Salon is starting the new year off with the appointment of its new CEO, Kelly Jessop West.
Jessop West has more than 25 years of experience as a retail executive with a proven track record of helping companies achieve sustainable growth while driving innovation and promoting collaboration.
Jessop West has held senior leadership roles as a health and beauty executive at Shoppers Drug Mart and Loblaw Companies. Her expertise includes omni-channel retail, loyalty programs and brand management while spearheading transformative initiatives that adapt to changing market trends and customer needs. Her leadership has resulted in double-digit growth, enhanced market share and stronger organizational capabilities.
“Kelly’s ability to lead through change, and her collaborative, inclusive approach, uniquely position her to guide Chatters forward while ensuring continuity in our mission and values,” says Jason Volk, co-founder and chairman of the Chatters board of directors. “We are confident that her expertise and leadership will energize our teams and inspire innovative strategies to deliver enhanced value to all our stakeholders. Together, we will build on the solid foundation already in place and pursue new opportunities for success.”
In her new role, Jessop West is committed to working collaboratively with Chatters’ stylists, beauty consultants, managers and team members across Canada. Her leadership style is rooted in listening, learning, and fostering an environment where employees and customers feel valued and inspired.
“I am truly honoured to join Chatters, a company with a strong foundation and an exciting future,” says Jessop West. “I look forward to connecting with the talented team members who make Chatters exceptional and working together to build on its legacy of innovation, quality, and outstanding service. Together, we will create meaningful experiences that leave a lasting impact on our customers and communities.”
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